Sunday, June 17, 2018

The Rise of Inhumane Policies, and Processes Is The Death of Businesses, Cities & Nations




We have processes in government, businesses, and individual lives that have been evolving for many years. There was a time we never considered workers’ safety as an important factor in a work place because cheap labor was replaceable labor. There was a time when a prisoner of war was killed, starved too death, or turned into a slave by the victor. Now we live in a world where people are guided by a P.O.W code. A time when women were systematically processed from birth to adulthood to become the queen of domestic duties.

We have processes for maintaining IT equipment, hiring, marketing, content, banking, etc. We have processes in every aspect of dealing with governments, banks, private sector, and other people.

However one thing that’s very concerning in today's realities is that most of us seem to be tolerating injustice or dumb or inhumane rules and processes instead of speaking out.




“We have too many and growing amount of inhumane-dumb processes in society & economics” - Manny of Founders Under 40™ Group + BJ Mannyst



We obviously clearly know it’s broken or not the right process for the situation. And chances we don't speak up until we personally experience the pain.
  • For example, we all occasionally call the 1-800 numbers of our Cell Phone Provider to speak to customer service, only to spend what feels like hours waiting for someone.



  • A person with mental health issues engages government law authorities, who are trained to act within the book, but because they have no understanding of mental health issues used the wrong processes for the situation and took out an unarmed man with mental problems. 


  • We have processes at hospitals however sometimes our service providers forget there are times a variation of a more humane process could be made possible for others.


  • People who design the rule book, policies and procedure sometimes never seem to have a very good grasp of the realities and sometimes lack enough empathy to design good humane solutions. 


"People are alarmed with the rapid changes in our world. And based on observations you wonder whether people will lose that sense of truly understanding the true realities of their fellowman, neighbors, minorities and the other general public."
 - Emmanuel “Manny” Omikunle of Founders Under 40™ Group + BJ Mannyst

" It will be the death of  communities, businesses, cities, and nations if we stood still and allowed the erosion for proper humane-quality policies or processes or procedures. The consequence is creating a growing generation frustrated, angry and retaliatory." - Manny of FU40 Group





Some More Service Realities:

  • We go to our service centers to renew our drivers license but how many think what if we could completely end the need to carry that plastic card or end dealing with bureaucracy, we'd be happy?

  • Driving and maintaining a vehicle turns into a cash cow for some. Hardly, except the Telsa electric cars, has manufactures thought how do we reduce number of car parts in a car and reduce the maintenance cost?

  • We engage institutions for help, abide by their rules only to get the inhumane run-around.And in rare cases could be an underlining agenda? Some insurance providers and others do this?

  • We deal with many public and private services, who have procedures, however we still have inhumane flawed systems?

  • We have a growing population who live with flexible, contract, or temporary work. There are many aspect of life essentials that are not adjusting to the new social & economic world?

  • We have a growing urban population and a aging population.


  • The economic gaps are growing. Will capitalism get updated?


  •  Inability for leaders to see and encourage the full participation of people without letting their personal fears get in the way or reelection concerns get in the way?


  • What adds salt to injury is the creation of indifference, unmotivated, mediocre and lack of accountability workforce and service providers? Are we creating a society of indifferent-miserable-detached workers and leaders? Or is the answer to all ills just LOVE?









As Founder of a growing founders community called "Founders Under 40™ Group" and a good observer of people, one sort of draws insight into the importance for humane policies and procedures. But what has peaked my interest is the fact that our world is growing more complex and our processes and procedures are becoming complex or are not getting updated.


The people who are staffed to serve other people are living with both professional hell and individual hell and facing a hectic world. For example, family structures are disrupted, business markets are disrupted often, communities are changing, politicians are not getting better, security has gone up, privacy concerns have gone up, some christian institutions are dying, more and more people live alone. Communicating by landline telephone was once a joy to look forward to now with smart phones, email, surveillance, spyware, scams, viruses, etc., many of us have had to adopt new steps as to minimize the garbage of a global digital age.


The reality today and for an efficient business, city and nation is to quickly be able to identify good humane policies, procedures, and processes from bad ones. And when you clearly have bad ones plus the wrong culture people sometimes don’t care as much. And sometimes the reality is that no one wants things to change if it threatens their livelihood or their agenda.












***Below is what was observed about processes, procedures, and policies.***


NO ONE WANTS TO BE AN OUTCAST


We are all humans striving to belong in some shape and form. However most of us are terrified of rocking the boat or challenging the status-quo because we fear dire consequence. So what then happens we settle.
  • Mediocre is inexpensive
  • Accessible
  • If majority are happy with it we all stick with it
  • Easily recognizable
  • We eat hot-dog, burgers and fries because that’s the normal man’s food
  • It’s comfortable
  • Easy to conform or fit into
  • Good for volume based operations



GROWING ISSUES IN CITIES & NATIONS COULD IMPACT PROCESSES


Cities importance are growing every year due to natural desire by people, especially the young, to seek social and economic benefits. But it comes with growing pains. And the reality that there's the visible systems and the hidden systems makes for interesting processes, procedures, and policies.

  • "Tearing children away from parents who have made a dangerous journey."
  • "Disparaging Islam is acceptable in ways that disparaging other religions is not"
  • "Influential network of fossil fuel-funded think tanks engage the debate of climate change"
  • “When organizations really cultivate a climate that makes clear it will not tolerate sex harassment, employees are much less likely to engage in sexual harassment,”
  • "Our great city is driven by a vision, a vision in which the contributions of every member of society irrespective of race, age, disability, gender or sexual orientation is respected."
  • "Creating opportunities to attain pathways to the middle class means that we have to invest more in affordable housing."
  • "Nothing will define a city more than the quality of the school system that services that community."
  • "Making our community a safer place to live cannot be accomplished by law personnel alone."
  • "If we want a city that treats people fairly, we have to make sure there are opportunities for everyone to get around."





HOPE & FIXING INHUMANE PROCESSES, PROCEDURES, POLICIES



Fixing processes like your lead generation process, hiring, customer service, problem solving, social and economic policies, etc. is important to staying relevant. However the reality is that there's growing demand on businesses and institutions to abide by a social responsibility code or face the people mob.

 ***Aspect were inspired  by Ryan Holmes of Hootsuite.
  • "But our employees now have a go-to person who can take an objective look at processes that have outlived their usefulness. If people have a problem they can’t fix, even with help from their manager, they reach out to "

  • “E-commerce giant Shopify actually has an official Director of Getting Shit Done, with a team under him, tasked with similar efforts. Ombudsmen are a familiar sight in large companies, charged with resolving internal issues. And businesses have long turned to strategic consulting firms to help them identify inefficiencies and streamline operations.”

  • “First and foremost, bad processes won’t fix themselves. They often lurk in a power vacuum; frontline employees don’t have the authority to make changes, while senior leaders overlook these issues or assume they’re someone else’s problem. That’s why it’s so helpful to put someone in charge, even if it it’s not an official or full-time role–it gives employees somebody to go to.”

  • "This person needs to have the skill–and authority–to work across teams and departments, to transcend processes in order to correct them. (An engineering mind-set doesn’t hurt here, either.) Doing this right means getting everybody concerned to sit down and talk about what they do, why they do it, and why it may not be working as well as it could. A little shared input and buy-in goes a long way."

  • "Generally follows up with an in-person visit, to observe and ask questions. Interestingly, most bad processes seem to boil down to a few common failings: needless complexity, unanticipated bottlenecks, or irrational fear of worst-case scenarios."

  • "Trying something, even if it only leads to marginal improvement, is better than the status quo.
    Not all problems can be solved, of course, and it’s important to know which ones are worth going after. "



  • "After all, the problem with bad processes is that they institutionalize inefficiency. They ensure that things will be done the wrong way, over and over and over again. For that reason alone, it’s worth investing the time and resources to ferret them out. And that all starts with making it somebody’s job to do that.

***Aspect were inspired  by Ryan Holmes of Hootsuite.


 

 

BIG TAKEAWAY


  • In business, government, and others it's important to truly understand the policies, procedure, processes you introduce and too do some homework as to what the objectives, concerns, and impact it will have on users.

  • Too much focus and emphasis on technology for technology sake is a hurtful. 

  • Having some kind of checklist does help however there are new or extraordinary circumstances that might disrupt your checklist method.  So keep updating.


  • Processes are only as good as the flawed person who designed it. Understand flaws, emotions and put in place a need for humane attributes because you could find yourself going through your own process.

  • Keep this list in mind:

  1. What’s our current process?
  2. What have we tried that’s worked?
  3. What have we tried that hasn’t?
  4. What have we observed or learned from others?
  5. Based on the above, how would we redesign our process today?







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