Sunday, October 20, 2013

10 Critical Dimensions of the Customer Experience

Win me!

  • Find out what excites different customer segments, and create a value proposition to satisfy them.
  • Get the customer to talk about your positive attributes to the right people, especially on social media.
  • Be passionate about educating customers when you sell to them, and make installation and activation as smooth as possible. 

Delight me!

  • Deliver an exciting product experience that makes you different from competitors in at least one area important to your customers. 
  • Nobody likes receiving bills, but at least keep customers from complaining by providing bills that are clear and accurate.
  • Be a champ about resolving issues. 
  • Create pleasant and effective processes for upgrading, cross-selling, renewing and relocation services. 

Keep me!

  • Let your high-value customers know they are your high-value customers—and shower them with rewards. 
  • Know how to proactively detect when your customers are disappointed—and know how to change their minds. 
  • When customers opt to cancel, have a plan for bringing them back (at least the ones you want to keep).

 

*Originally written by a different author

0 click to comment:

Post a Comment

Translate

Whatsapp Us


If necessary, you are welcome to WHATSAPP us (mobile)

 SF

Join

Join
Join Unconventional Founders Community

Get Manny's Bonus

Search This Blog

Featured Post

How Does A Marketing Service Provider Like BJ Mannyst Help Our Service Business?

There’s no single day that goes by that our team doesn’t think about how do we assist the millions: of local small medium service busine...

Popular Posts

Blog Archive

Labels

Contact

Providing unconventional and conventional marketing service and business solutions, that focuses on early & growing service oriented organization. Proud partner to Founders Under 40 Group

Use form first so we can personalized engagement because we don't serve everyone.

Contact form


EM: info[at]foundersunder40[dot]com
Skype: amhiredaidto
Slack: https://foundersunder40group.slack.com
Chat: IM, SMS
SF: 415 -- 830 -- 9856
TO: 647 -- 560 -- 9886
Mon – Sat 9am – 7pm Eastern Time
Toronto. New York. US. Europe. Africa.